New London Architecture

Event Assistant, NLA at The City Centre

Salary: £22,000 - £24,000 (dependent on experience)
Contract: Permanent. Full Time. Monday – Friday. 40 hours per week.

Main responsibilities 
The role of Event Assistant is primarily to assist the business and the Event and Operations Manager in booking, planning and delivering a broad range of private and public events. The role will also support the growth and promotion of the private hire offer, including marketing and reactive and proactive sales. The role will include supporting the wider team at The City Centre / NLA with general administrative, operational and customer service, as well as providing assistance for public events.
 
The role is ideal for a highly organised individual, with a passion for sales and premium events. The successful candidate will have initiative, will be a great communicator who possesses strong customer service skills and a creative approach to problem solving with the ability to work on several complex tasks simultaneously whilst remaining calm under pressure.
 
Background
NLA at The City Centre (TCC) is the place to visit to learn and debate the built environment of the Square Mile. Home to the City of London’s official architectural model, NLA at The City Centre provides access to the City for professionals, the public and young people through exhibitions, events and learning activity. We play a vital role in helping to inform good decision-making and inspiring young people to engage with the built environment.
 
Private hire is an essential part of NLA at The City Centre’s offer. The Events team manage bookings, including coordinating catering and AV for a range of high-profile meetings, conferences, away days and receptions. A high performing Events team is vital to ensure that NLA at The City Centre reaches its financial targets.
 
Reports to Event & Operations Manager
 
Main duties and responsibilities
 
Sales and Marketing 
-       Support the business in achieving sales targets by performing site visits, following up with clients, upselling services and producing income tracking/data reports
-       Support the business in collaborating on new ideas to promote the commercial hire of TCC in innovative ways as well as developing marketing materials to promote the venue
-       Support the Event and Operations Manager and the Head Chef in maintaining and improving the catering offer
-       Conduct market research and analysis
 
Event Administration
-       Taking enquiries and administering booking forms and catering requirements
-       Diary Management
-       Finance including quotes, customer and supplier invoices, assisting with financial reporting and KPIs, maintaining the accuracy of event finances and internal recharges
-       Booking casual event staff
 
Event Operations
-       Assist with event delivery - front of house support including guest registration, cloakroom, checking event set up and client liaison (this includes some early mornings, evenings and the occasional weekend)
-       Event set-up and take-down
-       Upkeep of front of house areas and exhibition galleries 
-       Setting up A/V and managing any issues
 
General Administrative duties
-       First point of contact on the reception desk and managing general enquiries
-       Opening and closing of the venue, ensuring impeccable standards are observed
-       Reporting maintenance issues and overseeing contractors
-       Day-to-day administrative office duties
 
Person Specification
 
Essential Skills & Abilities 
-       Clear and effective communication skills, both verbally and in writing
-       Proven ability to provide premium customer service
-       Demonstrates strong administrative skills with a good working knowledge of Microsoft packages including Word, Excel and Outlook
-       The ability to prioritise effectively, managing a busy diary and varied workload to meet demands and deadlines
-       A flexible approach in terms of work, changes and participation
-       Strong team player with the ability to take initiative; a self‐starter
-       Willingness to learn
 
Desirable Qualifications and Experience
 
-       Previous experience within the hospitality or events industry
-       Knowledge of event catering
-       Experience working alongside high-level stakeholders  
-       Previous experience using accountancy software, preferably Xero
 
To Apply: please follow this link to our website, this will link to the recruitment page where you can apply sending your CV and a covering letter by Friday 15 November explaining how your skills and experience make you the right fit. Please ensure your letter includes details of your notice period.

Interviews will take place in the week commencing 18 November. 

The position will commence Thursday 2nd January 2020.
 
Interviews will take place in the week commencing 18 November.  

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