Mary’s remit goes beyond ‘Retail’ and encompasses any business seeking to create or transform the customer experience. Her client portfolio includes Nike; Harrods; Marks & Spencer; Mondelez; TUI; Barclays; RBS; Matalan; Home Bargains; Sainsburys; John Lewis; Waitrose; Cult Beauty.

Mary is also an industry leader at Hyper Island on the MA in Business Transformation (Manchester & London), is on the Revo conference committee and runs her own events brand for the innovation community in the North of England.

In addition, Mary is a Non Executive Director of 2 high street scale-up companies and is the creator of the ‘Homeground’ podcast, about UK high streets and towns. 

NLA Expert Panel member for the Retail & Hospitality programme #NLAHospitality