New London Architecture

Account Manager (Maternity Cover)

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Account Manager (Maternity Cover)
NLA is seeking a strategic Account Manager to join the Client Relationship team for an initial 12 month contract (Maternity Cover).
This is an exceptionally varied and interesting role where you will be responsible for building and maintaining strong business relationships with both existing and new clients.
Introduction to NLA
NLA is London’s Built environment community; an independent, purpose-led organisation for everyone with an interest in London’s built environment. NLA’s programme and it’s family of brands and projects engages the broadest possible audience across government and the public to educate, challenge and create positive change.
From public realm to workplaces to London’s homes and more, NLA’s broad range of projects, research and events connects London’s network of professionals and enthusiasts, uniting the industry to shape a better city.
Our fast-growing membership spans across public and private sectors, in London, UK and internationally, and we have our public gallery, the London Centre featuring large scale models of the capital where we bring the built environment community together through our latest exhibitions and events, previewing the future shape of the capital, and where anyone can come to learn about the future-plans for the city.
About the role
The Account Manager will be required to manage, service and grow a portfolio of NLA members and sponsors within the Property Consultants and Advisors sector. The role includes a variety of key components, such as managing relationships with existing members, sponsors and clients; maintaining regular contact with and understanding members priorities and growing your accounts through sponsorship, exhibition space and delegate sales.
The successful candidate with be responsible for achieving their own individual revenue targets, as well as supporting the team to achieve overall team targets.
You will have the opportunity to widen your knowledge and learn about all aspects of London's built environment through attending NLA and client events and regular meeting and networking with key figures within the industry.
What we are looking for
We are looking for someone with a minimum 2 years experience in an account management, sales, PR or Comms role, as a combination of creative and strategic thinking is required.
You will be confident in a client-facing role as you will be dealing with people at a senior level from across a number of high- profile organisations.
Along with being strategic, you will also be commercially minded, and focused on driving the organic growth of your accounts.
You will share our team’s core values by always being informed, rigorous, collaborative and responsive in everything you do.
Contract: Fixed term, 12 months maternity cover.
Hours: Full time, 9.00am – 6.00pm (including 1 – hour lunch break). Flexible working from our City of London office, the London Centre (our public gallery) and from home/ location of your choice.
Salary: OTE £50,000 to £54,000 per annum
Location: NLA’s office’s City of London, EC1V (Gresham Street and The London Centre, Guildhall)
Benefits: 25 days contractual annual leave excluding bank holidays, uncapped holiday with managers agreement. Employee Assistance Programme (EAP) for employees and family, health and wellbeing initiatives, enhanced parental leave, government childcare voucher scheme, cycle to work scheme.
Pension: We provide Peoples Pension with employer contributions, and the employee’s right to opt out.
Key Responsibilities
As an Account Manager you will be the main point of contact for your clients and manage a portfolio of 100+ clients which includes some of our key accounts.
Key responsibilities include:
Client Management - engaging with your accounts on a regular basis to strategically plan their involvement over the year across our activities and work with them to maximise member or sponsor benefits to ensure they renew annually
Client Development - Promote opportunities for your members and sponsors to increase their engagement in NLA and upgrade to higher membership levels or increase their involvement across the NLA’s flagship programmes and businesses.
NLA Advocacy - attend NLA and other industry events to promote NLA and its business and support members from within the network.
Given the nature of the business the successful candidate will be required to attend both NLA and other industry events which may fall outside of core working hours.
Proven track record in an account management or sales role
Knowledge or an interest in architecture, planning or development.
Working with high-level stakeholders
Using a CRM system
Networking within a variety of event formats
Excellent face-to-face and written communication skills
Ambitious and target -driven with strong commercial acumen
Ability to prioritise and juggle a varied and sometimes heavy workload
Confident working with high degree of autonomy
Comfortable networking and happy to attend regular industry events
NLA is proud to support flexible working in a relaxed and stimulating environment. We believe in giving our staff freedom and trust in order to bring out the best in them. You can work flexibly from our 2 central London offices (with two mandatory team days a week) from home or a location suitable to your role.
Application date
Applications will close midnight on Friday 12th April 2024. To apply please follow the link on our recruitment page where you can send your CV and cover letter. Please note that applications will only be reviewed where cover letters are included.
Equal Opportunity
It is the policy of NLA to treat all employees, visitors, and job applicants fairly and equally regardless of their sex, gender, sexual orientation, marital status, race, colour, nationality, ethnicity, religion, age, disability or union membership status.
We are keen to know about any applicable reasonable adjustments/ access requirements you may have regarding the application and interview processes - as well as for the delivery of the role if you are successful.
Please let us know any adjustments/requirements that you might have and how we can best accommodate these. Please highlight these in your cover letter and we can send you an access document to help understand and support your needs, if your application is successful.
If you are unable to submit your application via the form, and require an alternative format please get in contact with who will work with you to make the process as easy as possible.
Thank you for your interest in the Account Manager role at NLA.
If you have any queries or questions about this opportunity please contact Danielle Rowland, HR Director to arrange an informal conversation.

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