New London Architecture

Retail & Hospitality

Newest trends in a fast-changing sector, exploring what works

The retail and hospitality sector faces an unprecedented era of flux. Probably one of the sectors most affected by COVID-19, the successive lockdowns and social distancing measures drove the collapse of retail giants and the drop in international tourism left food and beverage outlets and hotels with minimum occupancy rates, causing central business districts to lose their vibrancy. How can the built environment sector adapt successfully and promote the recovery of London’s town centres and high streets?
From world-leading shopping street destinations, to neighbourhood high streets and meanwhile spaces, London encompasses a diverse spectrum of retail and hospitality environments. With the rise of rents, new technologies and changing consumer expectations, London’s retail and hospitality landscape was already evolving fast to meet new demands; if anything, the pandemic has accelerated these trends. 
But these changes can also bring opportunities. Can placemaking strategies revitalise the high street making them safe and attractive for people to return once the pandemic is over? What flexible approaches can ensure mixed use developments are driving the recovery? How will the change in Use Classes and Permitted Development Rights affect this? How can a brand’s physical environment and virtual presence successfully coexist?
This year-round programme examines the changing landscape of London’s retail and hospitality sector, investigating the current threats to the sector and exploring best practice solutions to meet changing demands.


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Expert Panel



James Mitchell, Partner, Axiom Architects
James is an architect and a champion of high quality architecture who regularly commentates on the built environment. With over 15 years experience, he leads Axiom's London office, while also looking after the practice's marketing and PR. He regularly participates in New London Architecture's programme of events, of which Axiom Architects are a champion, as well as in the Estates Gazette's podcast series.
Jane Maciver, Creative Director, BuckleyGrayYeoman
Jane Maciver has led award-winning projects across retail, F&B and hospitality in the UK and internationally for over sixteen years, ranging from boutique to commercial. Her clients have included: Marriott, Accor, Four Seasons, Hyatt, Hilton and IHG as well as many smaller and independent brands. 
Ben Grose, Head of Retail Leasing, British Land
Ben has over 25 years’ experience in retail leasing and asset management across the UK and Europe. He oversees the leasing of British Land’s UK retail and leisure assets including central London retail. Prior to joining BL in 2005, Ben specialised in shopping centres and retail warehouses for Pillar Property and PillarCaisse. His experience includes leasing some of Europe’s leading shopping destinations such as Meadowhall and Puerto Venecia, Zaragoza.
Mark Bruce, Main Board Director and Head of Hotels and Hospitality, EPR
Mark is a main board director with extensive experience across the hotels and hospitality sector, particularly with listed buildings, refurbishments and resort hotels. As the head of the hotels team, Mark brings a strong, practical and pragmatic commercial approach honed by more than 20 years of experience. He is responsible for the delivery of an impressive number of hotel projects, many within challenging multi-phased and live hotel environments for exacting stakeholders and leads a team of highly experienced, motivated and talented hotel designers.
Angela Dapper, Principal, Grimshaw Architects
Angela is a Principal at Grimshaw Architects, leading workplace and hotel projects. Her recently completed projects include One Leicester Square Hotel and the reopening of the Mandarin Oriental Hotel, Hyde Park, alongside several smaller high specification hospitality and retail projects including Aesop London flagship store and the refurbished B+B Italia store. Angela is also an advocate for diversity in the profession; a RIBA councillor and lecturer/ examiner/ mentor at several universities. 
Owain Lloyd-James, Head of Places Strategy, Historic England
Owain Lloyd-JamesMCIfA is Head of Places Strategy at Historic England. He leads for Historic England on issues relating to place shaping. Having previously worked as an archaeologist and a civil servant, he joined English Heritage (now Historic England) in 2007. Most recently he drafted the strategic case for the High Streets Heritage Action Zones programme, a programme of investment worth £95m, the biggest ever single investment by Government in the UK’s built heritage.
Veronica Givone, Managing Director, Hospitality, IA Interior Architects
Based in IA’s London office, Veronica Givone is a seasoned studio leader and design director, with 20 years of experience in the hospitality and residential market. Givone has completed notable projects across Europe and the US, specialising in the boutique and luxury hotel market, she has led substantial hotel refurbishment projects in London, including the Curio Collection by Hilton in Westminster, and on Rome’s Via Veneto. JW Marriot Venice Resort, Hilton Barcelona Public Spaces, The Lowry Hotel Riverside Suites,  and The Mansion in London are among her many clients. 
Connor McDonagh, Assistant Director of Economic Growth, London Borough of Ealing
Connor has over 15 years’ experience of regeneration, planning and development working in London local authorities and with the Greater London Authority.  This included securing multi-million pound investments to enable housing and employment growth and infrastructure projects. Notable examples include the regeneration of Kings Cross Central and coordinating multiple partners to unlock 3,500 new homes and 8,500 new jobs in Vauxhall. At Ealing Council, he manages a multidisciplinary service that integrates climate action with growth and regeneration functions.
Jace Tyrrell, Chief Executive, New West End Company
Jace Tyrrell is Chief Executive of New West End Company, the business partnership for the West End’s International Centre. He leads the organisation representing the people and organisations behind the world’s largest retail & leisure destination. New West End Company delivers place management, inward investment, destination marketing, insights, sustainability and advocacy services to over 80 streets in and around Bond Street, Oxford Street and Regent Street with 150,000 employees and £2bn annual contribution to UK GDP. 
Katya Samokhvalova, Associate Planner, Nexus Planning
Katya Samokhvalova is an Associate Planner at Nexus Planning.  With over 10 years of professional experience, she holds Chartered Town Planner status with RTPI. She has experience in advising both private and public sectors on a wide range of development projects including residential, mixed-use, commercial and retail uses. Katya also specialises in planning for “town centre uses” and has prepared numerous evidence-based Retail and Leisure Studies, Masterplans and Development Prospectuses.
Derek Griffin, Head of Acquisitions, London & South, Whitbread
Derek Griffin leads the property acquisition team at Whitbread and is responsible for driving growth for the Premier Inn and hub by Premier Inn hotel brands in London and across the UK. Over the past decade, Derek and his team of hotel acquisition managers have built a secure pipeline of 13,000 Premier Inn rooms across the country and are continuing to expand the network in strategic locations in the capital and elsewhere.
Katerina Mercury, Senior Asset Manager, Retail, The Crown Estate
As Senior Asset Manager, Katerina Mercury leads the retail team for The Crown Estate’s Central London portfolio. She is responsible for the strategic direction, curation and performance of retail, restaurants and leisure brands across The Crown Estate’s 9 million square holdings in Regent Street and St James’s. Originally from Melbourne, Katerina has 15 years of experience in property across Australia and the UK.
Andrew Denye, Partner, Forsters LLP
Andrew is a Partner in the Commercial Real Estate team. He advises on a wide range of commercial real estate matters most recently providing solutions in the following areas; management redevelopment and financing of shopping centres, retail and mixed-use schemes, investment acquisitions and disposals. Andrew has been involved in all aspects of retail and mixed use asset management work for the past 20 years advising on a number of significant shopping centre schemes.
Mary Wallace, Retail and Consumer Behaviour SME, IBM
Mary’s remit goes beyond ‘Retail’ and encompasses any business seeking to create or transform the customer experience. Her client portfolio includes Nike; Harrods; Marks & Spencer; Mondelez; TUI; Barclays; RBS; Matalan; Home Bargains; Sainsburys; John Lewis; Waitrose; Cult Beauty. Mary is also an industry leader at Hyper Island on the MA in Business Transformation (Manchester & London), is on the Revo conference committee and runs her own events brand for the innovation community in the North of England. In addition, Mary is a Non Executive Director of 2 high street scale-up companies and is the creator of the ‘Homeground’ podcast, about UK high streets and towns. 
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